Frequently Asked Questions (FAQs)

1. What is Moglam Haus?

Moglam Haus is your ultimate destination for chic, trendy, and fashion-forward apparel. We curate collections that exude elegance, glam, and confidence, offering styles to elevate your wardrobe effortlessly.

2. Do you offer free shipping?

Yes, we offer free shipping on all orders. Delivery typically takes 7 to 15 business days.

3. Can I track my order?

Absolutely! Once your order is shipped, you’ll receive a tracking number via email. Use this to stay updated on your delivery status.

4. What is your return policy?

We accept returns on eligible items within 30 days of delivery. Items must be unworn, unwashed, and in their original packaging with tags attached.

Note: For returns, customers are responsible for a flat fee of $5.00, which will be deducted from your refund.

5. How long does it take to process returns?

Once we receive your returned item, please allow 7-10 business days for processing. Refunds will be issued back to your original payment method.

6. What if I receive a damaged or incorrect item?

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [insert customer support email]. We’ll resolve the issue promptly.

7. Do you offer international shipping?

Currently, we only ship within the United States. Stay tuned as we expand our reach!

8. How do I contact customer support?

For assistance, email us at support@moglamhaus.com or use the contact form on our website. Our team is here to help and responds within 24-48 hours.

9. Do you restock sold-out items?

We restock select styles based on demand. Sign up for restock alerts on the product page or follow us on TikTok for updates.

10. Can I cancel or change my order?

Orders can only be canceled or modified within 24 hours of purchase. Contact us immediately if you need assistance.